Prestige Hotels and Resorts' Commitment to Keeping You Safe

PLEASE NOTE: British Columbia’s COVID-19 restart plan is now in effect and as of July 1, 2021 the province will be in Step Three. We encourage you to consult BC's Restart Website for all the details and up-to-date information as you plan your visit. 

If you're wanting to host a meeting, special event or wedding with Prestige and have questions about what is permitted, please refer to these FAQ documents for weddings and meetings that we have prepared. Please reach out directly to your preferred Prestige location for further inquiries.

Please note that the hospitality industry is experiencing many staffing challenges as a result of COVID-19, and therefore several of our food and beverage operators may be reducing their hours of operation and/or closing on select days of the week to ensure their hard-working staff get a much-needed day off. We regret any dissappointment this may cause, and we appreciate your understanding as we do our very best to balance guests' needs with the staffing struggles taking place in our industry. Please consult your preferred property when you check-in to receive the most up-to-date information on operational hours in our restuarants. 

A message from our President:

Dear valued Prestige Hotels and Resorts guest:

Thank you for your ongoing support of our family-owned company. While this past year has certainly been challenging for the entire hospitality industry including Prestige, we’re excitedly looking towards the future and can’t wait to welcome you back soon.  

With the evolving stages of the Province’s Restart Plan and the gradual move towards normalcy, we’re very confident that you can enjoy a fun and safe stay with us this summer. Please know that we are committed to keeping our guests safe (that’s why you’ll notice our hotel staff wearing masks) and our enhanced cleaning protocols will continue. 

We recognize that guests will have various levels of comfort with the eased restrictions, and we encourage you to do what feels right for your family. Please treat our staff and other guests with respect and kindness during your visit.

Our independent restaurant and spa operators are also all working hard to meet the needs of our guests and offer exceptional service. Please be sure to ask our hotel staff for details regarding hours of operation as they may vary throughout the summer.  

Following the words of our founder, Josef Huber Sr., we strive to “Work hard and treat others with kindness.” It is our hope that by working diligently to combat the spread of COVID-19 and being sensitive to our guests’ changing travel needs, we will continue to earn your trust as a family-owned company that truly cares.

Thank you for your ongoing support and loyalty.

Sincerely,

Terry Schneider, President

 

What we’re doing:

We will continue to monitor the credible sources of information for our industry, including WorkSafeBC, BC Government & Health Authority and the Hotel Association of Canada and BC. 

A few of the procedures we’ve implemented are:

  • Increased cleaning schedules including ongoing sanitization of hands and hard surfaces.
  • High-touch areas are being disinfected continuously throughout the day.
  • Hotel staff will wear masks in the common areas of the hotel, and we strongly encourage guests to do so.
  • We are requesting that guests pay with credit or debit in lieu of cash whenever possible.
  • All fitness rooms and pool areas are being operated with reduced capacity, sign-in requirements, and increased sanitization. Hours may be limited.
  • Our restaurants and cafes are following the required protocols for dine-in and take-out. Hours of operation may be limited on certain days. 

We are also taking every step possible to limit interactions between staff and guests, including:

  • Guests will be encouraged to maintain a physical distance from hotel staff and other guests. 
  • Protective screens will remain installed at the front desk.
  • Check-in procedures have been altered to allow minimal contact and the area and its various equipment will be sanitized frequently.
  • To avoid contact with our employees, guests will be asked to leave their room when housekeeping services are taking place.
  • It is recommended that guests ride the elevator alone, or only with their family members.
  • Guests are asked to respect the maximum capacity limits established in each area of the hotel. 

 

Additional measures that will be taken include, but are not limited to, the following:

  • Housekeeping services during your stay are available, however, we encourage you to take advantage of our Go Green program to limit the exposure for you and our staff and support our sustainability efforts.
  • To ensure guests’ safety, a member of our front desk staff will call each occupied guestroom daily to check on their wellbeing if housekeeping service has been declined.
  • We ask that guests clear the surfaces in their rooms prior to their stay service so that our staff doesn't touch or move personal belongings.
  • Registered guests are welcome to have occasional visitors to their room; however, we will require that all visitors register at the front desk for contact tracing and that the maximum occupancy of the guest room is adhered to as per the BC Public Health Order of July 27, 2020.