Dear valued Prestige Hotels and Resorts guest:
During these uncertain times, and with concerns regarding travel top of mind for us all, I want to take the opportunity to address any questions you may have about your planned visit to a Prestige property in British Columbia.
COVID-19 has undoubtedly been the worst predicament our industry has ever faced, and we are deeply aware of the impact it’s having on our valued clients, guests, and employees. Please know that our hearts are with you and your loved ones during these extremely stressful times.
We want to continue to serve as a home-away-from-home, and be a pillar of strength in our communities. That means continuing to take proactive steps to ensure the health and safety of everyone.
If you have questions about what we're doing or what impact it will have on your as our guest, please click here for a list of Guest Frequently Asked Questions. If you have questions about how to safely host a meeting or event with Prestige, click here.
Our independent restaurant and spa operators are also all working to withstand the impact of COVID-19. Please be sure to ask our staff for details regarding hours of operation. Together we are all working to provide our guests with a comfortable and safe experience.
Additionally, we'd encourage you to watch this fun video created by YouTube personality Downie Live after a recent stay with us in Radium. He shares video and first-hand experiences of our COVID protocols and it will give you a good sense of what staying with us will look like this year. Watch it here
What we’re doing:
Please be assured that we take the health and safety of our guests and employees extremely seriously. As we navigate operating our hotels during the COVID-19 pandemic, we continue to monitor the credible sources of information for our industry, including WorkSafeBC, BC Government & Health Authority and the Hotel Association of Canada and BC.
A few of the procedures we’ve implemented are:
In regards to social distancing, we are taking every step possible to limit interactions between staff and guests, including:
Additional measures that will be taken include, but are not limited to, the following:
For our guests needing to cancel or postpone their travel plans, Prestige is committed to being completely flexible with our cancellation terms. All reservations made prior to June 30, 2020 can be canceled without penalty up to 24 hours in advance of arrival, otherwise the hotel's standard cancellation policy applies. This includes any guestrooms booked with non-refundable or non-cancellable rates (made prior to June 30), and for all booking channels. If you booked direct, please reach out to the hotel to alter your travel plans. For reservations made through a third-party website, please reach out to them directly.
For our valued Rewards Members, please note that you are not at risk of losing your points if your travel plans are suspended beyond the points’ expiration date. Regardless of your travel plans with us, you may continue to redeem your earned points for gift cards or free night stays at any time on our website.
Following the words of our founder, Josef Huber Sr., we strive to “Work hard and treat others with kindness.” It is our hope that by working diligently to combat the spread of COVID-19 and being sensitive to our guests’ changing travel needs, we will continue to earn your trust as a family-owned company that truly cares.
Thank you for your ongoing support and loyalty.
Terry Schneider, President