Guest Directory
Dear Guest
Welcome to the Prestige Rocky Mountain Resort, where the rugged landscape of the Kootenays meets relaxed, modern comfort.
Originally built in 1998 from the ground up by Prestige, this resort has been a beloved staple in our chain, offering a basecamp for the adventures that the Kootenays are known for.
This guest directory is here to help you get oriented, with information on hotel amenities, available services, and local highlights to support your time in Cranbrook.
Prestige Rocky Mountain Resort Cranbrook
Your Room
Coffee Machines – Located in the dresser unit. Please allow several minutes for the machine to reheat between cups brewed
Kettles – Available upon request.
Playpens – Available upon request at the front desk. Limited quantities, and subject to availability. Fees apply.
Guest Services – including wake-up service and general inquiries – Dial 0
Room to Room – Dial room #
Message waiting – To retrieve a message when a light is flashing on your phone – Dial 72.
Eligible guests staying two or more nights may choose to opt out of daily housekeeping through our Go Green program. In return, participants receive either Prestige Rewards or Best Western Rewards points or a $10 dining credit, which may vary by location.
By participating, you help reduce water, energy, and detergent use, supporting our sustainability efforts. For questions or to enroll, please contact Guest Services by dialling 0. Prestige Rewards enrollment details are available in this guest directory.
Prestige Rocky Mountain Resort Cranbrook
Hotel Amenities
Concierge Services and bike, sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games, or inquire about local attractions, tours and restaurants.
Conventions, Meetings and Special Events – Dial 418
Fitness Centre – Located on the main level. Please visit the front desk to trade your room key for a fitness centre key. The fitness centre is open from 6 am – 10 pm daily. Must be 19 or older.
Electric Car Chargers – Universal car chargers have been installed at the resort, located in the parking lot. For hotel guest use only.
Ice – Located on the main floor, past the elevator.
Soft Drink Vending Machine – Located on the main floor, past the elevator.
Snack Vending Machines – Located on the main floor, past the elevator.
Laundry – Limited valet laundry service is available. Inquire at the front desk.
Pool & Hot Tub – Our indoor swimming pool and hot tub are located on the ground level. For your safety, please observe posted regulations. Children under 7 years must be supervised within arm’s reach at all times by a responsible person of at least 16 years old. Pool towels are available by the pool area. The area is unsupervised, and is open from 6 am – 10 pm.
Security – For the safety of our guests and employees, the hotel uses security cameras in public areas. The security cameras are not monitored by personnel. Access to recordings is restricted and managed in accordance with privacy standards. Please remove all valuables from your vehicle, including bikes. As our parking lots are accessible to the general public, we cannot be held responsible for stolen items.
Prestige Rocky Mountain Resort Cranbrook
Dining Around the Resort
Fire & Oak – Dial 401 for reservations or room service (website below)
BRIXX Brewhouse – Dial 401 for reservations or room service (website below)
The Tracks Cafe – Open daily from 6:00am – 12:00pm just off the hotel lobby.
Prestige Rocky Mountain Resort Cranbrook
Rest. Restore. Renew.
New Energy Wellness Spa
Take a break from the everyday and treat yourself to a moment of calm at New Energy Wellness Spa. From soothing massages to revitalizing facials, our spa offers the perfect escape to relax, recharge, and feel your best.
Call 250.417.0505 to book.
The Station Salon
Whether you’re after a fresh cut, bold colour, or a polished style, our talented stylists are here to help you look and feel your best.
Call 778.517.0949 to book.
Prestige Rocky Mountain Resort Cranbrook
Let’s Talk Cranbrook
Cranbrook is the hub of the Kootenays, where business and outdoor adventure meet. With ample hiking trails, some of the best golf courses in BC, and the Kimberely Ski Hill only 30 minutes away, it’s a great city to visit.
Tamarack Shopping Centre
The Tamarack Shopping Centre is a 7 minute drive from the hotel and offers a wide range of retail stores, services, and a movie theatre, making it a convenient stop during your stay.
Downtown Cranbrook
Downtown Cranbrook is a 4 minute drive from the hotel and features a mix of local restaurants, cafes, a brewery, shops, and local art to enjoy.
Wildstone Golf Course
Wildstone Golf Course is is only a 10 minute drive from the hotel. If you enjoy golf, it’s a must do. As the first course in Canada that’s a Black Knight Design by Gary Player Design, you won’t find a better course!
Idlewild Park
Idlewild Park is a 9 minute drive from the hotel and offers scenic walking trails throughout towering pines. There is plenty of open space, perfect for a picnic, as well as a children’s playground with a zipline!
Jim Smith Lake
Jim Smith Lake is a 8 minute drive from the hotel. A great place for a swim and a picnic, it’s a beloved community spot.
Explore the Outdoors
Cranbrook is surrounded by stunning mountain scenery and offers easy access to a wide range of outdoor adventures. Guests can explore scenic hiking and biking trails, enjoy nearby lakes and rivers, or discover the natural beauty of the Kootenay Rockies. From leisurely walks to more challenging excursions, there’s something for every level of adventurer.
Learn More
Use the links below to discover local attractions, outdoor activities, and seasonal events happening throughout Cranbrook.
Prestige Rocky Mountain Resort Cranbrook
Join Prestige Rewards
We want to reward you for your loyalty!
With Prestige Rewards, you can earn free hotel stays, shopping and dining gift cards, and more. You will earn 10 points for every dollar* you spend on your hotel room, making every stay more rewarding.
Prestige Rocky Mountain Resort Cranbrook
Sustainability
All Prestige Hotels & Resorts are Sustainable Tourism 2030 certified, demonstrating our ongoing commitment to responsible hospitality. We focus on waste reduction, energy efficiency, water conservation, sustainability education, and healthy environments across our properties.
All Prestige properties are 100 percent smoke free, supporting clean air and guest wellbeing. We aim to balance comfort and quality with thoughtful, sustainable practices throughout your stay.
Prestige Rocky Mountain Resort Cranbrook
Frequently Asked Questions
- When is checkout time?
11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.
- What if I wish to have privacy during my stay?
While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please turn on your indicator and contact Guest Services to inform us of a more convenient time to service your room.
- Can I digitally tip housekeeping?
Yes, you can! While it’s totally optional, we understand that many of our guests like tipping our housekeeping staff directly and now you can do it digitally!
- Can I have visitors in my room?
In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.
- Is there free WiFi?
Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)
- Is my room non-smoking?
We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.
- Does my room have a smoke or CO detector?
Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.
- Does the Prestige Rocky Mountain Resort Cranbrook allow dogs?
For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night, per dog, applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.
Calling Instructions
Local calls: Dial 9+area code+number
-POLICE – FIRE – EMERGENCY MEDICAL SERVICES-
Dial 9 + 911
