Guest Directory
Dear Guest
Welcome to the Prestige Radium Hot springs Resort in the beautiful community of Radium.
We are delighted that you chose to stay with us. Our courteous and friendly staff look forward to taking care of you and ensuring that your stay with us is relaxing and pleasant, so don’t hesitate to let us know if there is anything we can do to make your visit a memorable one.
This guest directory is here to help you get oriented, with information on hotel amenities, available services, and local highlights to support your time in Radium.
Prestige Radium Hot Springs Resort
Your Room
Kettles – Available upon request at the front desk. Limited quantities and subject to availability. Fees may apply.
Cribs – Available upon request at the front desk. Limited quantities and subject to availability. Fees may apply.
Guest Services – including wake-up service and general inquiries – Dial 0
Room to Room – Dial room #
Message waiting – To retrieve a message when a light is flashing on your phone – Dial *0
Eligible guests staying two or more nights may choose to opt out of daily housekeeping through our Go Green program. In return, participants receive either 1,000 Prestige Rewards points or a $10 dining credit, which may vary by location.
By participating, you help reduce water, energy, and detergent use, supporting our sustainability efforts. For questions or to enroll, please contact Guest Services by dialling 0. Prestige Rewards enrollment details are available in this guest directory.
Prestige Radium Hot Springs Resort
Hotel Amenities
Concierge Services and bike, sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games or inquire about local attractions, tours and restaurants.
Conventions, Meetings and Special Events – Guest Services Dial 0
Business Centre – Located in the lobby, adjacent to the elevator.
Fitness Centre – Located on level 1, access to the Prestige Athletic Club is open 7 am – 10 pm. Must be 19 or older.
Electric Car Chargers – Tesla and Universal car chargers have been installed at the resort, located in the parking lot. For hotel guest use only.
Ice – Located on the 2nd and 3rd floors.
Snack Vending Machines – Located on the 3rd floor.
Self-Serve Laundry – Machines are located on the 1st level. $2 each per wash & dry. Laundry amenities are available at the front desk for $2 each.
Swimming Pool – Our indoor swimming pool and hot tub are located on level 1.For your safety, please observe posted regulations. Children under 7 years must be supervised within arm’s reach at all times by a responsible person of at least 16 years old. Pool towels are available by the pool area. The swimming pool area is unsupervised. The pool is open from 7 am – 9 pm for all ages, with the hour of 9 pm – 10 pm being adults only.
Refreshment Station – Please help yourself to coffee, tea, or water at the refreshment station located next to the front desk. While water is available 24 hours a day, coffee and tea are only available during our restaurant’s off hours.
Security – For the safety of our guests and employees, the hotel uses security cameras in public areas. The security cameras are not monitored by personnel. Access to recordings is restricted and managed in accordance with privacy standards. Please remove all valuables from your vehicle, including bikes. As our parking lots are accessible to the general public, we cannot be held responsible for stolen items.
Prestige Radium Hot Springs Resort
Dining Around the Resort
Conrad Kain’s – Dial 401 for room service (website below)
Asia Nova – Dial 401 for room service (website below)
Prestige Radium Hot Springs Resort
Rest. Restore. Renew.
Elevation Massage and Spa is a full service spa including nails, hair, massages, and facials. Guests are invited to slow down and enjoy thoughtfully curated spa treatments designed to relax the body and refresh the mind.
Book your service below, or give them a call at 778.527.5090
Prestige Radium Hot Springs Resort
Let’s Talk Radium
Radium is an understated home base for the best adventures that the Kooteany’s have to offer, with easy access to Kootenay, Yoho, and Banff National Parks, plus nearby provincial parks like Dry Gulch and Whiteswan Lake. After you enjoy the great outdoors, be sure to head to the Radium Hot Springs, the largest and most accessible hot spring in the Rockies.
Radium Hot Springs
The Radium Hot Springs are a 6 minute drive from the resort. Relax and experience our world famous hot springs for yourself!
The Old Salzburg Restaurant
The Old Salzburg Restaurant is a 1 minute drive or a 5 minute walk from the resort. Enjoy traditional Austrian fare, a meal you’ll be thinking of for years to come.
Springs Course – Radium Golf Group
The Springs Course golf course is a 4 minute drive from the resort. This beautiful course has fantastic views of the Columbia River.
Valley Zipline Adventures
Valley Zipline Adventures is a 4 minute drive from the resort. Get a thrill while soaring above the valley!
Explore the Outdoors
Radium is best enjoyed outdoors. Whether that’s hiking, biking, snow shoeing or css country skiing, you’ll find trails for every skill level and season. Kootenay National Park, Yoho National Park, and Banff National Park are all easily accessible. Our nearby provincial parks include Dry Gulch Provincial Park, James Chabot Provincial Park, Whiteswan Lake Provincial Park, and Bugaboo Provincial Park.
Learn More
Use the links below to discover attractions, trails, events, and seasonal activities throughout the community.
Prestige Radium Hot Springs Resort
Join Prestige Rewards
We want to reward you for your loyalty!
With Prestige Rewards, you can earn free hotel stays, shopping and dining gift cards, and more. You will earn 10 points for every dollar* you spend on your hotel room, making every stay more rewarding.
Prestige Radium Hot Springs Resort
Sustainability
All Prestige Hotels & Resorts are Sustainable Tourism 2030 certified, demonstrating our ongoing commitment to responsible hospitality. We focus on waste reduction, energy efficiency, water conservation, sustainability education, and healthy environments across our properties.
All Prestige properties are 100 percent smoke free, supporting clean air and guest wellbeing. We aim to balance comfort and quality with thoughtful, sustainable practices throughout your stay.
Prestige Radium Hot Springs Resort
Frequently Asked Questions
- When is checkout time?
11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.
- What if I wish to have privacy during my stay?
While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please turn on your indicator and contact Guest Services to inform us of a more convenient time to service your room.
- Can I digitally tip housekeeping?
Yes, you can! While it’s totally optional, we understand that many of our guests like tipping our housekeeping staff directly and now you can do it digitally!
- Can I have visitors in my room?
In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.
- Is there free WiFi?
Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)
- Is my room non-smoking?
We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.
- Does my room have a smoke or CO detector?
Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.
- Does the Prestige Radium Hot Springs Resort allow dogs?
For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.
Calling Instructions
Local calls: Dial 9+area code+number
-POLICE – FIRE – EMERGENCY MEDICAL SERVICES-
Dial 9 + 911
