Guest Directory
Dear Guest
Welcome to Prestige Mountain Resort Rossland in the downtown of the beautiful mountain community of Rossland.
Purchased in 2005 and originally built in 1980, Prestige Hotels and Resorts has continuously updated the property. Located right downtown Rossland, you have easy access to local restaurants, shops, and Rossland’s brewery. The beloved Ski Hill, RED Mountain Resort, is only a 10-minute drive away. This guest directory is here to help you get oriented, with information on hotel amenities, available services, and local highlights to support your time in Rossland.
Prestige Mountain Resort Rossland
Your Room
In-Room Coffee Makers – Please allow several minutes for the machine to reheat between cups brewed.
Playpens – Available upon request at the front desk. Limited quantities and subject to availability. Fees apply.
Room Service – Please scan the provided QR code for food and beverage service options.
Guest Services – including wake-up service and general inquiries – Dial 0
Room to Room – Dial room #
Message waiting – To retrieve a message when a light is flashing on your phone – dial 50
Eligible guests staying two or more nights may choose to opt out of daily housekeeping through our Go Green program. In return, participants receive either 1,000 Prestige Rewards points or a $10 dining credit, which may vary by location.
By participating, you help reduce water, energy, and detergent use, supporting our sustainability efforts. For questions or to enroll, please contact Guest Services by dialling 0. Prestige Rewards enrollment details are available in this guest directory.
Prestige Mountain Resort Rossland
Hotel Amenities
Concierge Services and bike, sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games or inquire about local attractions, tours and restaurants.
Conventions, Meetings and Special Events – Guest Services Dial 0
Printing Services – If you require printing services, please email the front desk at rossland@prestigehotels.ca.
Fitness Centre – Located on level P, access to the Prestige Athletic Club is available 24 hours daily. Must be 19 or older.
Hot Tub and Sauna – Our hot tub and sauna are located on level P. For your safety, please observe posted regulations. Children under 7 years must be supervised within arm’s reach at all times by a responsible person of at least 16 years old.Towels are available in the hot tub area. The area is unsupervised and is open from 7 am – 11 pm daily.
Ice – Located on the 2nd floor.
Soft Drink Vending Machine – Located on the 2nd floor.
Snack Vending Machines – Located on the 3rd floor.
Security – For the safety of our guests and employees, the hotel uses security cameras in public areas. The security cameras are not monitored by personnel. Access to recordings is restricted and managed in accordance with privacy standards. Please remove all valuables from your vehicle, including bikes. As our parking lots are accessible to the general public, we cannot be held responsible for stolen items.
Prestige Mountain Resort Rossland
Dining
Cafe Gabriella (am) – Dial 264 for room service (website below)
Gabriella’s Restaurant (pm) – Dial 264 for reservations or room service (website below)
Uptown Lounge – Dial 264 for reservations or room service (website below)
Prestige Mountain Resort Rossland
Let’s Talk Rossland
Rossland is heaven for all outdoor enthusiasts. Not only are we the mountain biking capital of BC, but we’re also home to some of the greatest powder you will ever experience, making us the greatest place to be all year round. It’s safe to say, you’re in for a seriously good time.
RED Mountain Resort
RED Mountain Resort is a 7 minute drive from the hotel. No matter the season, you’ll find locals and travellers fuelled by adventure, hitting the trails on their mountain bike or flying down the runs in fresh Kootenay powder.
Prestige Mountain Resort Rossland
Frequently Asked Questions
- When is checkout time?
11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.
- What if I wish to have privacy during my stay?
While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please turn on your indicator and contact Guest Services to inform us of a more convenient time to service your room.
- Can I digitally tip housekeeping?
Yes, you can! While it’s totally optional, we understand that many of our guests like tipping our housekeeping staff directly and now you can do it digitally!
- Can I have visitors in my room?
In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.
- Is there free WiFi?
Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)
- Is my room non-smoking?
We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.
- Does my room have a smoke or CO detector?
Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.
- Does the Prestige Mountain Resort Rossland allow dogs?
For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.
Calling Instructions
Local calls: Dial 9+area code+number
-POLICE – FIRE – EMERGENCY MEDICAL SERVICES-
Dial 9 + 911
