Guest Directory
Dear Guest
Welcome to Prestige Golden Hotel in the beautiful town of Golden.
We are delighted that you chose to stay with us. Our courteous and friendly staff look forward to taking care of you and ensuring that your stay with us is relaxing and pleasant, so don’t hesitate to let us know if there is anything we can do to make your visit a memorable one.
This guest directory is here to help you get oriented, with information on resort amenities, available services, and local community highlights to support your time in Golden.
Prestige Golden Hotel
Your Room
In-Room Coffee Machines – Located in the dresser unit. Please allow several minutes for the machine to reheat between cups brewed.
Kettles & Microwaves – Available upon request at the front desk. Limited quantities, and subject to availability.
Playpens – Available upon request at the front desk. Limited quantities, and subject to availability. Fees apply.
Guest Services – including wake-up service and general inquiries – Dial 0
Room to Room – Dial room #
Message waiting – To retrieve a message when a light is flashing on your phone – Dial *0
Eligible guests staying two or more nights may choose to opt out of daily housekeeping through our Go Green program. In return, participants receive either 1,000 Prestige Rewards points or a $10 dining credit, which may vary by location.
By participating, you help reduce water, energy, and detergent use, supporting our sustainability efforts. For questions or to enroll, please contact Guest Services by dialling 0. Prestige Rewards enrollment details are available in this guest directory.
Prestige Golden Hotel
Hotel Amenities
Concierge Services and bike, sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games, or inquire about local attractions, tours and restaurants.
Conventions, Meetings and Special Events – Contact guest services.
Business Centre – Located in the lobby.
Fitness Centre – Located on the main floor, open 7 a.m. – 11 p.m. daily. Must be 19 or older.
Electric Car Chargers – Tesla and Universal car chargers have been installed at the resort, located in the parking lot. For hotel guest use only.
Ice – Located on the main floor.
Soft Drink Vending Machines – Located on the main floor.
Snacks – There is a vending machine on the main floor. A wider variety of snack items are available for purchase at our cold beer and liquor store located on the main level.
Swimming Pool – Our indoor swimming pool and hot tub are located on the main floor. For your safety, please observe posted regulations. Children under 7 years must be supervised within arm’s reach at all times by a responsible person of at least 16 years old. Pool towels are available by the pool area. The swimming pool area is unsupervised. Pool is open 7 a.m. – 11 p.m. daily.
Security – For the safety of our guests and employees, the hotel uses security cameras in public areas. The security cameras are not monitored by personnel. Access to recordings is restricted and managed in accordance with privacy standards. Please remove all valuables from your vehicle, including bikes. As our parking lots are accessible to the general public, we cannot be held responsible for stolen items.
Prestige Golden Hotel
Dining & Other Services
Raven + Pine Mountain Eatery– Dial 101 for reservations or room service (website below)
Rocky Mountain Cold Beer & Wine Store– Dial 116 (Open 9 a.m. – 11 p.m.)
Prestige Golden Hotel
Let’s Talk Golden
Golden may be a small town, but it offers big adventures that draw outdoor enthusiasts from around the world. Golden is home to six spectacular national parks: Yoho, Glacier, Banff, Jasper, Kootenay, and Mount Revelstoke. Want us to sum up Golden with one word? When looking at our pristine lakes, towering mountains, and full forests, the word “unspoiled” comes to mind.
Golden Skybridge
The Golden Skybridge is a 5 minute drive from the hotel. Take in sweeping mountain views on Golden’s pedestrian suspension bridge.
Railrider Mountain Coaster
The Railrider Mountain Coaster is a 6 minute drive from the hotel. Get your adrenaline pumping as you wind through the beautiful mountainside.
Kicking Horse Mountain Resort
Kicking Horse Mountain Resort is a 16 minute drive from the hotel. It’s a must visit destination in all seasons offering great skiing, hiking, and a grizzly bear reserve.
Northern Lights Wildlife Wolf Centre
The Northern Lights Wildlife Wolf Centre is a 12 minute drive from the hotel. Learn about wolves, their natural habitat and witness these beautiful animals up close.
Explore the Outdoors
Live every day as the main character of a choose your own adventure novel! Any direction you take, you’ll be sure to find experiences to share around camp fires for years to come. We love Golden all year round, from its wintry snow covered peaks, to its refreshing summer lakes, the great outdoors is sure to call to you.
Learn More
Use the links below to discover attractions, trails, events, and seasonal activities throughout the community.
Prestige Staff Picks
Looking for local favourites? Our team has put together a collection of recommended restaurants, attractions, hidden gems, and experiences from people who know the destination best.
Prestige Golden Hotel
Making an Impact
Being part of the community means more than simply doing business there. Through local partnerships, charitable giving, sustainability initiatives, and volunteer efforts, we’re committed to supporting the people and places that make each Prestige destination unique. Learn more about our community impact across British Columbia.
Prestige Golden Hotel
Join Prestige Rewards
We want to reward you for your loyalty!
With Prestige Rewards, you can earn free hotel stays, shopping and dining gift cards, and more. You will earn 10 points for every dollar* you spend on your hotel room, making every stay more rewarding.
Prestige Golden Hotel
Sustainability
All Prestige Hotels & Resorts are Sustainable Tourism 2030 certified, demonstrating our ongoing commitment to responsible hospitality. We focus on waste reduction, energy efficiency, water conservation, sustainability education, and healthy environments across our properties.
All Prestige properties are 100 percent smoke free, supporting clean air and guest wellbeing. We aim to balance comfort and quality with thoughtful, sustainable practices throughout your stay.
Prestige Golden Hotel
Frequently Asked Questions
- When is checkout time?
11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.
- What if I wish to have privacy during my stay?
While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please turn on your indicator and contact Guest Services to inform us of a more convenient time to service your room.
- Can I digitally tip housekeeping?
Yes, you can! While it’s totally optional, we understand that many of our guests like tipping our housekeeping staff directly and now you can do it digitally!
- Can I have visitors in my room?
In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.
- Is there free WiFi?
Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)
- Is my room non-smoking?
We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.
- Does my room have a smoke or CO detector?
Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.
- Does the Prestige Golden Hotel allow dogs?
For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.
Calling Instructions
Local calls: Dial 9+area code+number
-POLICE – FIRE – EMERGENCY MEDICAL SERVICES-
Dial 9 + 911
