Guest Directory
Dear Guest
Welcome to the Prestige Cranbrook Hotel, conveniently located in the beautiful city of Cranbrook.
Formerly known as the Best Western Cranbrook Hotel, we’ve kept the same ownership, team, and level of service our guests are used to, but with new branding. We are now known as the Prestige Cranbrook Hotel, but we are still affiliated with Best Western as we are a Best Western Premier location. This guest directory is here to help you get oriented, with information on hotel amenities, available services, and local highlights to support your time in Cranbrook.
Prestige Cranbrook Hotel
Your Room
Air Conditioning/Heating System – The cooling and heating in your room can only operate effectively when all outside doors or windows are kept closed. The individual temperature controls in your room are located on the wall next to your bed. Please set the controls for your comfort.
Coffee/Tea – Complimentary coffee is available in your guestroom and in the main lobby.
Complimentary Toiletries – Forget something? Complimentary items are available 24 hours from Guest Services: combs, razors, shaving foam, toothbrushes, toothpaste, feminine hygiene products, and sewing kits are available.
Playpens – Playpens are available at a fee and are subject to availability. Please contact Guest Services (ext. “0”)
Cots – Cots are available for a fee and are subject to availability. Please contact Guest Services (ext. “0”)
WiFi – Complimentary WiFi is available in every guestroom and throughout the hotel. By using our internet services, you hereby expressly agree that Huber Developments Ltd. is notliable for any interception of transmissions, breach of privacy and confidentiality, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or others that result from the transmission or download of information or materials through the internet service provided.
Should you experience any issues with your wifi, please do not hesitate to contact the help line at 1-888-865-6364.
Room to Room – Dial room #
Message waiting – To retrieve a message when a light is flashing on your phone – Dial 50
Eligible guests staying two or more nights may choose to opt out of daily housekeeping through our Go Green program. In return, participants receive either 1,000 Prestige Rewards points or a $10 dining credit, which may vary by location.
By participating, you help reduce water, energy, and detergent use, supporting our sustainability efforts. For questions or to enroll, please contact Guest Services by dialling 0. Prestige Rewards enrollment details are available in this guest directory.
Prestige Cranbrook Hotel
Hotel Amenities
Concierge Services, sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games or inquire about local attractions, tours and restaurants.
Flex Work Space – Our bright and welcoming workspace, located in the lobby, is the perfect spot to focus. With access to printing, copying, and faxing services available through the front desk (charges apply).
Business Services – We offer a fully equipped meeting room with a variety of set-up options for your event. Catering is also available through Modern Olive Bistro. For more information, please contact Guest Services (ext. “0”)
Fitness Centre – Located on the main floor, the Fitness Centre is open from 6 am to 10 pm.
Pool & Waterslide – Our swimming pool and waterslide are located on the main floor. For your safety, please observe posted regulations and always supervise children as the area is unsupervised. Pool towels are available in the pool are. The pool is open daily from 8 am to 10 pm.
Ice & Vending – Snacks, beverages (including bottled water), ice and some toiletries are available from the front desk and in the vending machines. Vending and ice machines are located on the 1st and 3rd floors.
Laundry Services – Public laundry with coin-operated washers and dryers are located on the main floor of the hotel and is open 24 hours. Soap is available for purchase from the front desk. For in-house laundry service, please contact Guest Services (ext. “0).
Lost & Found – To report lost or found items, please contact Guest Services.
Luggage Assistance & Storage – If you need assistance or would like to store your luggage, please contact Guest Services.
Prestige Cranbrook Hotel
Dining
The Modern Olive – Website and menu below
Prestige Cranbrook Hotel
Let’s Talk Cranbrook
Cranbrook is the hub of the Kootenays, where business and outdoor adventure meet. With ample hiking trails, some of the best golf courses in BC, and the Kimberely Ski Hill only 30 minutes away, it’s a great city to visit.
Tamarack Shopping Centre
The Tamarack Shopping Centre is just a 3 minute drive from the hotel and offers a wide range of retail stores, services, and a movie theatre, making it a convenient stop during your stay.
Downtown Cranbrook
Downtown Cranbrook is a 4 minute drive from the hotel and features a mix of local restaurants, cafes, a brewery, shops, and local art to enjoy.
Wildstone Golf Course
Wildstone Golf Course is is only an 8 minute drive from the hotel. If you enjoy golf, it’s a must do. As the first course in Canada that’s a Black Knight Design by Gary Player Design, you won’t find a better course!
Idlewild Park
Idlewild Park is a 9 minute drive from the hotel and offers scenic walking trails throughout towering pines. There is plenty of open space, perfect for a picnic, as well as a children’s playground with a zipline!
Jim Smith Lake
Jim Smith Lake is a 11 minute drive from the hotel. A great place for a swim and a picnic, it’s a beloved community spot.
Explore the Outdoors
Cranbrook is surrounded by stunning mountain scenery and offers easy access to a wide range of outdoor adventures. Guests can explore scenic hiking and biking trails, enjoy nearby lakes and rivers, or discover the natural beauty of the Kootenay Rockies. From leisurely walks to more challenging excursions, there’s something for every level of adventurer.
Learn More
Use the links below to discover local attractions, outdoor activities, and seasonal events happening throughout Cranbrook.
Prestige Cranbrook Hotel
Join Prestige Rewards
We want to reward you for your loyalty!
With Prestige Rewards, you can earn free hotel stays, shopping and dining gift cards, and more. You will earn 10 points for every dollar* you spend on your hotel room, making every stay more rewarding.
Prestige Cranbrook Hotel
Sustainability
All Prestige Hotels & Resorts are Sustainable Tourism 2030 certified, demonstrating our ongoing commitment to responsible hospitality. We focus on waste reduction, energy efficiency, water conservation, sustainability education, and healthy environments across our properties.
All Prestige properties are 100 percent smoke free, supporting clean air and guest wellbeing. We aim to balance comfort and quality with thoughtful, sustainable practices throughout your stay.
Prestige Cranbrook Hotel
Frequently Asked Questions
- When is checkout time?
11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.
- What if I wish to have privacy during my stay?
While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please turn on your indicator and contact Guest Services to inform us of a more convenient time to service your room.
- Can I digitally tip housekeeping?
Yes, you can! While it’s totally optional, we understand that many of our guests like tipping our housekeeping staff directly and now you can do it digitally!
- Can I have visitors in my room?
In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.
- Is there free WiFi?
Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)
- Is my room non-smoking?
We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.
- Does my room have a smoke or CO detector?
Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.
- Does the Prestige Cranbrook Hotel allow dogs?
For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.
Calling Instructions
Local calls: Dial 9+area code+number
-POLICE – FIRE – EMERGENCY MEDICAL SERVICES-
Dial 9 + 911
