Guest Directory

Concierge Services and sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games or inquire about local attractions, tours and restaurants.

Breakfast Room – Located off the lobby. Open on weekdays from 6:00 am to 9:00 am and on weekends from 6:00 am to 10:00 am.

Fitness Centre – Located on the second floor, access is direct from the hallway. Must be 19 or older. Fitness Centre is open from 8 am to 9 pm daily.

Ice – Located on the 2nd floor across from the elevator.

Kettles – Available from Guest Services. Limited quantities available and subject to availability.

In-Room Machine – Located in the dresser unit. Please allow several minutes for the machine to reheat between cups brewed.

Playpens – Available upon request at the front desk. Limited quantities and subject to availability.

Refreshment Station – Our refreshment station is available 24/7. Please help yourself to coffee, tea, or water at the refreshment station located next to the front desk.

Security – For the safety of our guests and employees, the hotel uses security cameras in public areas. The security cameras are not monitored by personnel. Access to recordings is restricted and managed in accordance with privacy standards. Please remove all valuables from your vehicle, including bikes. As our parking lots are accessible to the general public, we cannot be held responsible for stolen items.

Snack and Soft Drink Vending Machines – Soft Drink Vending Machine is located on the 2nd floor across from the elevator, and our Snack Vending Machine is located on the 3rd floor across from the elevator.

Laundry – Coin Laundry Machine’s are available for guest access on the 2nd floor, and supplies are available for purchase from the front desk.

When is checkout time?

11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.

What if I wish to have privacy during my stay?

While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please hang your privacy sign on your door handle and contact Guest Services to inform us of a more convenient time to service your room.

Can I digitally tip housekeeping?

Digital tipping is coming soon! While it’s totally optional, we know many guests like to show appreciation for our housekeeping staff — and soon, you’ll be able to do it conveniently online.

Can I have visitors in my room?

In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.

Is there free WiFi?

Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)

Is my room non-smoking?

We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.

Does my room have a smoke or CO detector?

Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.

Read Me

Does the Prestige Aberdeen Lodge allow dogs?

For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.

What is a D.M.F?

A Destination Marketing Fee (DMF) is a small fee of 1.5% applied to your room rate. This fee helps support local tourism marketing efforts, promoting Kamloops as a destination and encouraging visitors to explore the region.

Funds collected through the DMF contribute to initiatives that showcase local attractions, events, and experiences, supporting the broader community and enhancing the overall guest experience.