At Prestige Hotels and Resorts, we take the health and safety of our guests and staff very seriously, and we comply with all Public Health Orders.
To review a summary of the current measures in place, including regional restrictions, mask mandates, and proof of vaccination requirements, and to learn more about how they may affect your visit to our various locations, please click here.
Please note: BC’s Public Health Order now requires masks to be worn in all indoor public spaces by everyone aged 5 and older.
In addition, proof of being fully vaccinated is now required to gain access to many public events, services, and businesses. This will be in effect for BC residents and anyone visiting from outside the province over the age of 12, and no exceptions are allowed for any reason.
As hotels are an essential service, vaccines are not required to stay with us. However, they are required in our restaurants, for meetings over 50 people, and in the fitness centres located at the Prestige Oceanfront Resort Sooke, Prestige Harbourfront Resort Salmon Arm, Prestige Radium Hot Springs Resort, and the Prestige Rocky Mountain Resort Cranbrook.
Proof of vaccination will not be required for use of our pool facilities in any of our properties.
Prestige takes the health and safety of our guests extremely seriously and we will cooperate with the PHO as we are required to do so by law. We ask that you please treat our staff with kindness as they enforce the proof of vaccination orders.
For more information on the Government of BC’s proof of vaccination requirements, and to learn more about what is required or to sign-up for your proof of vaccination card, visit this website: https://www2.gov.bc.ca/vaccinecard.html
Please also be aware that regional restrictions regarding gathering and dining group sizes may also be in effect in some Prestige communities. Please consult the BC Government’s website prior to arriving. If you're wanting to host a meeting, special event, or wedding with Prestige and have questions about what is permitted, please contact your hotel location of choice as restrictions vary by region.
Please note that the hospitality industry is experiencing many staffing challenges as a result of COVID-19, and therefore several of our food and beverage operators may be reducing their hours of operation and/or closing on select days of the week to ensure their hard-working staff get a much-needed day off. We regret any disappointment this may cause, and we appreciate your understanding as we do our very best to balance guests' needs with the staffing struggles taking place in our industry. Please consult your preferred property when you check-in to receive the most up-to-date information on operational hours in our restaurants.
A message from our President:
Dear valued Prestige Hotels and Resorts guest:
Thank you for your ongoing support of our family-owned company. While this past year and a half has certainly been challenging for the entire hospitality industry including Prestige, we’re excitedly looking towards the future and can’t wait to welcome you back soon.
With the evolving stages of the Province’s Restart Plan and the gradual move towards normalcy, we’re very confident that you can enjoy a fun and safe stay with us this summer and fall. Please know that we are committed to keeping our guests safe and our enhanced cleaning protocols will continue.
We recognize that guests will have various levels of comfort with the eased restrictions, and we encourage you to do what feels right for your family. Please treat our staff and other guests with respect and kindness during your visit.
Our independent restaurant and spa operators are also all working hard to meet the needs of our guests and offer exceptional service. Please be sure to ask our hotel staff for details regarding hours of operation as they may vary throughout the summer.
Following the words of our founder, Josef Huber Sr., we strive to “Work hard and treat others with kindness.” It is our hope that by working diligently to combat the spread of COVID-19 and being sensitive to our guests’ changing travel needs, we will continue to earn your trust as a family-owned company that truly cares.
Thank you for your ongoing support and loyalty.
Terry Schneider, President
What we’re doing:
We will continue to monitor the credible sources of information for our industry, including WorkSafeBC, BC Government & Health Authority, and the Hotel Association of Canada and BC.
A few of the procedures we’ve implemented are:
We are also taking every step possible to limit interactions between staff and guests, including:
Additional measures that will be taken include, but are not limited to, the following: