Prestige Hotels and Resorts Public Statement

Dear valued Prestige Hotels and Resorts guest:

During these uncertain times, and with concerns regarding travel top of mind for us all, I want to take the opportunity to address any questions you may have about your planned visit to a Prestige property in British Columbia. This situation progressed at a very rapid pace, and we responded as quickly and efficiently as possible. It’s undoubtedly been the worst predicament our industry has ever faced, and we are deeply aware of the impact it’s having on our valued clients, guests, and employees. Please know that our hearts are with you and your loved ones during these extremely stressful times.

We want to continue to serve as a home-away-from-home, and be a pillar of strength in our communities. That means continuing to take proactive steps to ensure the health and safety of everyone.

Note: If you are planning to stay with us, please call in advance to verify hours of operation and services available. You can reach our hotel directory at 1-87-PRESTIGE or see a list of our locations here.

If you have questions about what we're doing or what impact it will have on your as our guest, please click here for a list of Guest Frequently Asked Questions.

What we’re doing:

Please be assured that we take the health and safety of our guests and employees extremely seriously. As the novel coronavirus (COVID-19) continues to increase in severity, we have been closely monitoring the credible sources of information – including the Centre for Disease Control and Prevention (CDC) and the World Health Organization (WHO) - and we are following their recommended guidelines.

A few of the procedures we’ve implemented are:

  • Increased cleaning schedules including ongoing sanitization of hands and hard surfaces after contact with each guest.
  • High-touch areas are being disinfected continuously throughout the day.
  • We are requesting that guests pay with credit or debit in lieu of cash whenever possible.
  • All fitness rooms and pool areas have been closed.
  • Our restaurants and cafes are following the required protocols in order to open for take-out and dine-in. Some properties have limited food service available. Please call to inquire.

 

In regards to social distancing, we are taking every step possible to limit interactions between staff and guests, including:

  • Guests will be required to maintain a distance of 2 meters (6.5 feet) from the front desk. The lobby floor has been marked to indicate the recommended distance between individuals.
  • A ‘guest zone’ will be marked at each front desk workstation. Guests will be asked to approach this ‘guest zone’ in order to sign their registration card, present ID, or complete their transaction.
  • Protective screens have been installed at the front desk.
  • This specific area and its various equipment will be sanitized after every guest interaction.
  • Guests will be asked to leave their room during housekeeping services to avoid contact with our employees.
  • It is recommended that guests ride the elevator alone, or with a maximum of three family members at once. 

 

Additional measures that will be taken include, but are not limited to, the following:

  • Guestrooms will only be serviced upon request.
  • Guests are welcome to request additional towels, amenities, and hygiene products at any time during their stay by coming to the front desk.
  • The Go Green program will no longer be offered during this time.
  • To ensure guests’ safety, a member of our front desk staff will call each occupied guestroom daily to check on their wellbeing.
  • We aim to wait for a minimum of 24-hours after a guestroom has been occupied prior to renting it to the next guest.
  • Registered guests are welcome to have occasional visitors to their room; however, we will require that all visitors register at the front desk prior to arrival.
  • We will maintain strict access to the hotel and close public access to our common areas.

For our guests needing to cancel or postpone their travel plans, Prestige is committed to being completely flexible with our cancellation terms. All current and new reservations through June 30, 2020 can be canceled without penalty up to 24 hours in advance of arrival. This includes any guestrooms booked with non-refundable or non-cancellable rates, and for all booking channels.  If you booked direct, please reach out to the hotel to alter your travel plans. For reservations made through a third-party website, please reach out to them directly.

For our valued Rewards Members, please note that you are not at risk of losing your points if your travel plans are suspended beyond the points’ expiration date. Regardless of your travel plans with us, you may continue to redeem your earned points for gift cards or free night stays at any time on our website.

Following the words of our founder, Josef Huber Sr., we strive to “Work hard and treat others with kindness.” It is our hope that by working diligently to combat the spread of COVID-19 and being sensitive to our guests’ changing travel needs, we will continue to earn your trust as a family-owned company that truly cares.

Thank you for your ongoing support and loyalty.

Sincerely,

 

Terry Schneider

President

Prestige Hotels and Resorts