Dear valued Prestige Hotels and Resorts guest:
During these uncertain times, and with concerns regarding travel top of mind for us all, I want to take the opportunity to address any questions you may have about your planned visit to a Prestige property in British Columbia. This situation has been progressing at a very rapid pace, and we are responding as quickly and efficiently as possible. It’s undoubtedly been the worst predicament our industry has ever faced, and we are deeply aware of the impact it’s having on our valued clients, guests, and employees. Please know that our hearts are with you and your loved ones during these extremely stressful times.
At this point in time, we are striving to keep as many of our hotels open as possible while operating with a very reduced workforce. We know that there are people in need of accommodations while they travel within BC to visit loved ones or make it back home after time away. We want to continue to serve as a home-away-from-home for as long as we can, and be a pillar of strength in our communities. However, that means continuing to take proactive steps to ensure the health and safety of everyone.
Note: If you are planning to stay with us, please call in advance to verify hours of operation and services available. You can reach our hotel directory at 1-87-PRESTIGE or see a list of our locations here.
What we’re doing:
Please be assured that we take the health and safety of our guests and employees extremely seriously. As the novel coronavirus (COVID-19) continues to increase in severity, we have been closely monitoring the credible sources of information – including the Centre for Disease Control and Prevention (CDC) and the World Health Organization (WHO) - and we are following their recommended guidelines.
A few of the procedures we’ve implemented are:
In regards to social distancing, we are taking every step possible to limit interactions between staff and guests, including:
Additional measures that will be taken include, but are not limited to, the following:
For our guests needing to cancel or postpone their travel plans, Prestige is committed to being completely flexible with our cancellation terms. All current and new reservations through April 30, 2020 can be cancelled without penalty up to 24 hours in advance of arrival. This includes any guestrooms booked with non-refundable or non-cancellable rates. If you booked direct, please reach out to the hotel to alter your travel plans. For reservations made through a third-party website, please reach out to them directly.
For our valued Rewards Members, please note that you are not at risk of losing your points if your travel plans are suspended beyond the points’ expiration date. Regardless of your travel plans with us, you may continue to redeem your earned points for gift cards or free night stays at any time on our website.
Following the words of our founder, Josef Huber Sr., we strive to “Work hard and treat others with kindness.” It is our hope that by working diligently to combat the spread of COVID-19 and being sensitive to our guests’ changing travel needs, we will continue to earn your trust as a family-owned company that truly cares.
Thank you for your ongoing support and loyalty.
Prestige Hotels and Resorts