Guest Directory
Dear Guest
Welcome to the Prestige Hotel in the beautiful city of Cranbrook.
We are delighted that you chose to stay with us. Our courteous and friendly staff look forward to taking care of you, and ensuring that your stay with us is relaxing and pleasant, so don’t hesitate to let us know if there is anything we can do to make your visit a memorable one.
Prestige Cranbrook Hotel
Guest Services & Amenities
Concierge Services and bike, sporting equipment and board game rentals– Contact Guest Services to borrow our complimentary sporting equipment, bikes, and board games or inquire about local attractions, tours and restaurants.
Air Conditioning/Heating System – The cooling and heating in your room can only operate effectively when all outside doors or windows are kept closed. The individual temperature controls in your room are located on the wall next to your bed. Please set the controls for your comfort.
Flex Work Space – Our bright and welcoming workspace, located in the lobby, is the perfect spot to focus. With access to printing, copying, and faxing services available through the front desk (charges apply).
Business Services – We offer a fully equipped meeting room with a variety of set-up options for your event. Catering is also available through Modern Olive Bistro. For more information, please contact Guest Services (ext. “0”)
Check-Out Time – Check-out time is 11 a.m. If you wish to extend your stay, please notify our Front Desk personnel by 10 a.m. and we will accommodate your request based upon availability.
Coffee/Tea – Complimentary coffee is available in your guestroom and in the main lobby.
Complimentary Toiletries – Forget something? Complimentary items are available 24 hours from Guest Services: combs, razors, shaving foam, toothbrushes, toothpaste, feminine hygiene products, and sewing kits are available.
Credit Privileges – We honour the following credit cards: American Express, MasterCard, and Visa.
Playpens – Playpens are available at a fee and are subject to availability. Please contact Guest Services (ext. “0”)
Cots – Cots are available for a fee and are subject to availability. Please contact Guest Services (ext. “0”)
“Privacy Please” Policy – While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please display your Privacy Please hanger on your door and contact Guest Services to inform us of a more convenient time to service your room.
Fitness Centre – Located on the main floor, the Fitness Centre is open from 6 am to 10 pm.
Pool & Waterslide – Our swimming pool and waterslide are located on the main floor. For your safety, please observe posted regulations and always supervise children as the area is unsupervised. Pool towels are available in the pool are. The pool is open daily from 8 am to 10 pm.
Front Desk Dial 0 – Our Front Desk staff is available to assist you 24 hours a day.
Guests with Accessibility Challenges – In the case of an emergency, your safety is our first concern. Please inform the Front Desk upon check-in if there is a guest in your party with an accessibility challenge who requires extra services or a specific room type.
WiFi – Complimentary WiFi is available in every guestroom and throughout the hotel. By using our internet services, you hereby expressly agree that Huber Developments Ltd. is liable for any interception of transmissions, breach of privacy and confidentiality, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or others that result from the transmission or download of information or materials through the internet service provided.
Should you experience any issues with your wifi, please do not hesitate to contact the help line at 1-888-865-6364.
Housekeeping – Should you require extra amenities such as towels, pillows, blankets, soap, etc., please contact Guest Services (ext. “0”).
Ice & Vending – Snacks, beverages (including bottled water), ice and some toiletries are available from the front desk and in the vending machines. Vending and ice machines are located on the 1st and 3rd floors.
Laundry Services – Public laundry with coin-operated washers and dryers are located on the main floor of the hotel and is open 24 hours. Soap is available for purchase from the front desk. For in-house laundry service, please contact Guest Services (ext. “0).
Lost & Found – To report lost or found items, please contact Guest Services.
Luggage Assistance & Storage – If you need assistance or would like to store your luggage, please contact Guest Services.
Prestige Cranbrook Hotel
Restaurants & Other Services
The Modern Olive – AMY – Is there an extension? for reservations or room service (website below)
Guest Services – including wake-up service and general inquiries – Dial 0
Room to Room – Dial room #
Message waiting – To retrieve a message when a light is flashing on your phone – Dial 50
Prestige Cranbrook Hotel
Frequently Asked Questions
- When is checkout time?
11 am. Contact Guest Services by 10 am if you wish to stay an additional night or extend your checkout time. All checkouts after 11 am are subject to an additional charge.
- What if I wish to have privacy during my stay?
While we are pleased to accommodate your request for privacy during your stay, for your safety and comfort, it is our policy to check each guestroom once every 24 hours. Should you wish to have privacy, please turn on your indicator and contact Guest Services to inform us of a more convenient time to service your room.
- Can I digitally tip housekeeping?
Yes, you can! While it’s totally optional, we understand that many of our guests like tipping our housekeeping staff directly and now you can do it digitally!
- Can I have visitors in my room?
In the interest of all registered guests, parties are not permitted in guestrooms, and maximum room capacities must be followed at all times (max of two adults for every one bed in the guest room). Non-registered guests are not permitted in guestrooms after 10 pm.
- Is there free WiFi?
Complimentary standard internet access is available in each guestroom. For assistance from our front desk team, please call 0. (If you experience technical difficulty at any time with the wireless connection, please call the 24-hour hotline at 1-888-865-6364)
- Is my room non-smoking?
We are pleased to provide a smoke-free environment. A minimum $300 per incident cleaning fee will be applied to your account for smoking in your guestroom(s), guest balcony(s), anywhere inside the building, or in contravention of the BC Tobacco Control Act – Section 2.3 (1)b which specifies that a person cannot hold lighted tobacco or be smoking tobacco or other substances (cannabis, vapes, or other inhalants) within 6 meters of a doorway, window, or intake vent. The fee will be used to restore the room to the original quality level.
- Does my room have a smoke or CO detector?
Yes, your room is equipped with alarms for smoke and carbon monoxide. Should either alarm sound, evacuate your room immediately. Please review the safety card in the top drawer of the bedside table or by clicking the link below.
- Does the Prestige Cranbrook Hotel allow dogs?
For guests with furry friends, we have a limited number of designated dog-friendly guestrooms. A fee of $30 per night applies; ask us about long-term stay fees. A maximum of two dogs weighing less than 80 lbs (per dog) are permitted in each designated dog-friendly room. Guests allowing dogs or any other pets in a non-designated room will be charged a fee and asked to remove the pet from the guestroom. Disposable plastic bags and dog beds are available upon request.
PRESTIGE CRANBROOK HOTEL
SAFETY AND SECURITY
EMERGENCY – AMBULANCE, FIRE, POLICE – In the event of an emergency, please contact Guest Services (ext. “0”)
Safety & Security – Your safety is our main priority. To help ensure a pleasant stay, we have created this list of tips and procedures:
Deadbolts & Safety Locks – Always use the deadbolt in your guestroom. This will prevent anyone from entering the room with a key. The safety lock provides additional security.
Admittance to Guestroom – Never open your door to anyone that you cannot positively identify. Use the in-door viewer to identify people you know. Hotel employees may be verified by contacting Guest Services. If there is ever a doubt, do not open the door.
In Case of Fire – If you detect fire, activate the nearest fire alarm. If you can do so safely, notify Guest Services. Remain calm and immediately proceed to the nearest fire exit. If smoke is present, crawl to prevent inhalation. Remember to feel the door and door knob before exiting. If either is hot, do not open the door. Proceed to the nearest fire exit, crawling if necessary.
If You Cannot Leave Your Guestroom – Contact Guest Services and inform them of who and where you are. Fill the bathtub and sink with water in case there is a need to fight the fire. Wet sheets and towels and stuff them in the spaces between doors and vents to help prevent smoke from entering your guestroom. Keep floors, doors and walls wet. If there is no visible smoke outside your window, open it and, if possible, hang a sheet to alert emergency personnel. Make yourself visible. DO NOT jump. If your guestroom is smokey, breathe through a wet towel or face cloth to prevent inhalation and stay low.
Calling Instructions
To call another guestroom – Dial the room number
To place a local call – Dial 9+the number
To place a long-distance – Dial 9+1+the number
Service charges do not apply to 800, 888, 877, or 866 numbers
Voice Messages – When the red light is flashing on your phone, this indicates there is a message for you. Press *8 on the phone for retrieval of the message.
Wake-Up Calls – To place your wake-up call request, please contact Guest Services (ext. “0”)
